SDS Technical Support


SDS Technical Support is committed to providing dependable and timely resolution of all clients' technical inquires regarding the use of SDS. Technical Support is available to clients via the telephone, electronic mail or through on-line assistance throughout the globe. Technical Support currently has response centers in North America and UK.

Every customer inquiry is professionally tracked from the time contact is initiated until a jointly agreed resolution is reached. Based on the priority of a case, Technical Support escalates customer issues through our organization to ensure mission critical problems receive a quick resolution.

SDS provides for On-line assistance. Every SDS system can be monitored using Citrix "shadowing" technology. Shadowing allows SDS associates to see in a real-time mode the performance of SDS software. This capability gives our end-users confidence in the knowledge that if a problem does occur, SDS can "log-on" to the practice computer within a few minutes regardless of location.

In addition to promptly responding to client-initiated calls, Technical Support continually proactively reports vital information about the availability of new product releases and current release patches to our installed customer base.

SDS in essence becomes an extension of your IT organization